A full refund within 30 days
Contact us within 30 calendar days after an annual payment to request its full amount back. The same window applies to renewals. Use of the editor does not affect eligibility, and no explanation is required. The annual plan does not sell credits or deduct credits per export.
Send a request
Write to support@opencuter.net using the address associated with the payment, and include a receipt or transaction reference. Do not include full card numbers. We review requests within 5 business days. Approved refunds go to the original payment method; the payment provider may need another 5–10 business days to show the credit.
What changes after a refund
A full refund ends the paid subscription it covers and stops its future renewals. It does not remove media from your device. Cancellation and refund requests are separate actions. This policy does not restrict statutory remedies or protection against duplicate or unauthorized charges.
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